DISQUS

DISQUS Hello! 14sandwiches is using DISQUS, a powerful comment system, to manage its comments. Learn more.

Community Page

14sandwiches

A technology-media-music party for your brain
Jump to original thread »
Author

Truphone’s iPhone debacle

Started by MartinSFP · 11 months ago

I’m a big fan of Truphone’s VoIP solution.  I’ve got it installed on my Nokia E61i and it’s useful to have around if I want to make a call when abroad.  A few pence per minute is a lot better than the 60p per minute, or whatever, my normal network will charge me.  Unfortunately when [...] ... Continue reading »

4 comments

  • Alexander Straub

    11 months ago

    I have the same problem, the way I solved it, I just opened for now a second truphone account. I believe they will FIX this as quickly as they can, please understand that we are offering a GLOBAL service and that we are doing our best to work as hard as possible to enable as many people on the globe as quickly as possible to jump on the truphone network
    reply
  • MartinSFP

    11 months ago

    Hi Alexander, thanks for such a speedy comment from one of Truphone's founders! I understand there are bound to be teething problems - it's just frustrating that existing users can't just jump on with their existing account.
    The problem with setting up another account is that you can only have one account per phone number, and I only have one number! Ah well, hopefully it will be sorted soon.
    reply
  • katiebrimble

    11 months ago

    We are sorry for any inconvenience this may cause you, however we are working around the clock to ensure that all requests for Truphone account closures are completed ASAP.

    It's a really simple process, we close the Truphone account and this allows you to sign up again with your mobile/cell number. This number will then become your Truphone number, so your Truphone calls will present your mobile/cell number as your CLI.

    Our technicians are working really hard to find a resolution to this issue and to develop a more seamless experience for our valued Truphone customers.... watch this space!!
    The Truphone Support Team
    reply
  • MartinSFP

    11 months ago

    Thanks for the reply Katie!
    reply

Add New Comment

Returning? Login